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Start ShoppingAt Sixthgear Moto Supply & Cafe, we stand behind the quality of our products. This policy outlines our return and warranty procedures to ensure your complete satisfaction with every purchase.
We accept returns within 7 days of delivery for items that meet the following criteria:
The following items cannot be returned for hygiene, safety, or policy reasons:
Note: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase cannot be returned unless defective.
Follow these simple steps to initiate a return:
Step 1: Contact Us
Email info@sixthgear.ph with your order number and reason for return
Step 2: Get Approval
Wait for our team to review and approve your return request (usually within 24 hours)
Step 3: Ship the Item
Pack the item securely and ship it to our return address (provided in approval email)
Step 4: Inspection & Refund
Once we receive and inspect the item, your refund will be processed
Shipping Costs: Return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong product.
Once your return is received and inspected, we will process your refund:
Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.
Warranty coverage varies by product and manufacturer. Generally, our warranties cover:
Warranty Periods:
Specific warranty terms are provided with each product. Please refer to the manufacturer's warranty card or documentation included with your purchase.
Warranties do not cover damage or failure caused by:
Important: Warranty is void if the product has been tampered with, repaired by unauthorized personnel, or if serial numbers/labels have been removed or altered.
To file a warranty claim, please follow these steps:
Step 1: Gather Information
Collect your order number, product details, and photos/videos of the issue
Step 2: Contact Support
Email info@sixthgear.ph with subject line "Warranty Claim - [Order Number]"
Step 3: Provide Details
Include a clear description of the problem, when it occurred, and how the product was used
Step 4: Await Instructions
Our team will review your claim and provide next steps (repair, replacement, or refund)
Response Time: We aim to respond to all warranty claims within 1-2 business days. Complex cases may require additional time for manufacturer consultation.
If you have any questions about our Returns and Warranty Policy, please don't hesitate to contact us:
Email: info@sixthgear.ph
Business Name: Sixthgear Moto Supply & Cafe
Location: Philippines
Our customer support team is here to help you with any concerns or questions about returns, refunds, or warranty claims.
This Returns and Warranty Policy is subject to change. We will notify customers of any significant changes. Your satisfaction is our priority, and we're committed to resolving any issues fairly and promptly.
Last updated: January 28, 2026